Adam Hewitt Ltd Privacy Policy
In this Privacy Policy the terms, 'we' or 'us' is Adam Hewitt Ltd Limited.
We are registered with the Information Commissioner’s Office under registration number ZA169840.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Information We Collect
We process personal information which you give us:
- To provide you with the products and/or services you have requested
- Whilst servicing your request through our website, in writing or over the phone
- If you request information or assistance from us
What personal information we process
We will process your personal details which includes your name, address, post code, phone number, email address, details of proof of identity and ownership of goods and in some cases bank account and taxation details (for our partners).
We collect credit card information in order to process transactions using our third-party solution from Worldpay. We do not retain any customer credit card information.
We may collect mobile phone numbers for the purpose of verifying an individual, we do not use them for any other purpose.
We collect email address information at the point of registration and explain fully how we may use that in future to communicate with you on bidding, invoicing, payment and relevant marketing communications. You can opt out of these communications at any time.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us. For example, where you have advised us of a health issue, which could mean that you may be classed as a “vulnerable”. We will process sensitive information where you have voluntarily provided this information to us and have agreed that we can use this information to deliver services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We will use your information to provide you with the products and services you have requested.
How we process your Information
We will process your information in order to fulfil our contract with you, where we have a legitimate interest to do so, where we have your consent and where we permitted by law or to comply with applicable law and regulation.
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PURPOSE |
LEGAL BASIS |
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To enable you to buy and sell items thorough our auctions |
· Legitimate interest to provide and manage the product and service · Where special categories of personal data are processed, these are necessary to assess your needs |
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To service and administer your requests |
· Legitimate interests to provide and manage the service |
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To confirm, update and improve our customer records |
· To comply with legal obligations in the Data Protection regulations |
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To process your payments |
· Legitimate interests to provide and manage the service |
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To inform you of forthcoming auctions, where you have chosen to be made aware of this |
· Consent. You are able to remove your consent at any time. You can do this through the “Contact Us” section below.
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For training purposes and to improve our service to you |
· Legitimate interests to improve our services and develop our employees |
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To prevent, investigate and prosecute crime, fraud and money laundering |
· To comply with legal obligations for prevention of financial crime and money laundering
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If we are obliged to disclose information by reason of any law, regulation or court order |
· To comply with legal obligations |
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To fulfil our accounting, Taxation, VAT, PAYE, CGT, Inheritance tax, DACS pensions and NI obligations |
· To comply with legal obligations |
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To transfer information to any entity which may acquire rights in us |
· Legitimate interests for commercial interests |
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For any other purpose to which you agree. |
· With your consent. |
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How we retain your personal information
We will retain your personal information in accordance with our legal obligations and business needs as follows:
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Buyer |
12 months after you have closed your account with us |
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Seller |
12 months after you have closed your account with us |
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Business Partner |
12 months after the end of our relationship with you |
How we share your information
We will share your personal information with our accountants, IT processing partners, our auction platform provider, our US based web hosting company and our cloud service providers (Nexcess) who process your personal information on our behalf.
All main contact details, lot descriptions and images are held in our back-office system for ease of access, accessible to selected staff (password protected).
Our web platform securely holds data relating to customer email addresses, encrypted passwords, bidding history and billing and shipping addresses. These are all stored behind a secure socket layer certificate (SSL) and can only be accessed by individuals to view their own information and by selected staff administrators (password protected).
Certain details such as bank information and Bank account information are accessed only by key members of staff including payroll officer, accountant and partners. (Password protected)
Email addresses are also in our back-office system and our secure SendGrid email marketing accounts accessible to selected staff (password protected).
Taxation NI and pension details are in our back-office system which is only accessed by accounts staff and partners (password protected).
Whenever we or our service providers transfer your personal information outside of the EEA, we or they will impose the appropriate obligations on the recipients of that information to ensure that they are able to provide an adequate level of data protection.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Links
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office (www.ico.org.uk), which regulates the processing of personal data.
Contact Us
You can contact us by writing to us at:
Adam Hewitt Ltd
Harvington Manor
Worcester Road
Harvington
Nr Kidderminster
Worcestershire
DY10 4LX
Email: info@adamhewitt.com
Telephone queries can be made to 01562 773222
January 2023 V1